Starting a new conversation thread

With Teleon, you can start a conversation thread for secure texting and document sharing with colleagues from your own organization and external partners.

Web/Desktop App:

1. In the top navigation menu, select the Messages option.

2. Click the Compose Message button on the top left corner of the page.

3. Add conversation participants by either typing in their names inside the To field, or clicking the +Participants link on the top right corner of the page. You can add individual participants, groups, or both participant types. 

4. Enter your message inside the text input field at the bottom of the page.

5. Attach a file from your computer by clicking the File Attachment (paper clip) icon at the bottom of the page.

6. Once your conversation is ready to be created, click the Send button at the bottom right corner of the page.  After the conversation has been created successfully, you will see your message appear on the page with a delivery time stamp and a conversation preview card appear in the left-hand conversation list.

Other Options:

• Add a conversation topic (patient name, etc.) inside the Topic field at the top of the page.
• Add a message tag by clicking the Message Tag icon at the bottom of the page and selecting the appropriate tag (Urgent, Referral, etc.).
• Use a content template by clicking the Content Template icon at the bottom of the page.

•  Select a conversation type (Open or Closed).

iOS App:

1. In the bottom navigation tab bar, select the Messages option.

2. Tap the Compose Message icon on the top right corner of the screen.

3. Add conversation participants by either typing in their names inside the To field, or tapping the Plus icon on the top right corner of the screen. You can add individual participants, groups, or both participant types. 

4. Enter your message inside the text input field at the bottom of the screen.

5. Attach a file from your phone's photo gallery, or take a secure and encrypted photo with Teleon's in-app camera feature by tapping the File Attachment (paper clip) icon at the bottom left corner of the screen. 

6. Once your conversation is ready to be created, tap the Send button at the bottom right corner of the screen.  After the conversation has been created successfully, you will see your message appear on the screen with a delivery time stamp.

Other Options:

• Add a conversation topic (patient name, etc.) inside the Topic field at the top of the screen.
• Add a message tag by using the Message Tag carousel above the text input field and selecting the appropriate tag (Urgent, Referral, etc.).

Android App: 

1. In the left-hand navigation menu, select the Messages option. 

2. Tap Compose Message icon on the top right corner of the screen.

3. Add conversation participants by either typing in their names inside the To field, or tapping the Plus icon on the top right corner of the screen. You can add individual participants, groups, or both participant types. 

4. Enter your message inside the text input field at the bottom of the screen. 

5. Attach a file from your phone's photo gallery, or take a secure and encrypted photo with Teleon's in-app camera feature by tapping the File Attachment (paper clip) icon at the bottom left corner of the screen.

6. Once your conversation is ready to be created, tap the Send button at the bottom right corner of the screen.  After the conversation has been created successfully, you will see your message appear on the screen with a delivery time stamp.

Other Options:

• Add a conversation topic (patient name, etc.) inside the Topic field at the top of the screen.
• Add a message tag by using the Message Tag carousel above the text input field and selecting the appropriate tag (Urgent, Referral, etc.).