Resending invites to patients and family members

From the Teleon Admin Console, you can resend invites to patients and family members who have already been invited to Teleon.

From the profile page of a patient or family member:

1. Click the Resend Invite button under Communication Preference > Secure Messaging section.

2. In the Resend Invite modal, select the invite method (Email or SMS), enter the patient/family member’s email or mobile phone number (if not already pre-filled), and click the Resend button.

An email or SMS invite will be sent to the patient or family member with signup instructions. Once the invited user completes signup, the orange “Pending” status label next to the user’s profile will be replaced by a green “Teleon User” label.

From the main Patients & Families list page:

1. Click the action menu for a patient or family member (3-dot icon located on the right-hand side) and select the Resend Invite option.

In the Resend Invite modal, select the invite method (Email or SMS), enter the patient/family member’s email or mobile phone number (if not already pre-filled), and click the Resend button.

An email or SMS invite will be sent to the patient or family member with signup instructions. Once the invited user completes signup, the orange “Pending” status label next to the user’s profile will be replaced by a green “Teleon User” label.